Coming into this as an outside observer, I don't really understand the original infraction and can't judge it's severity. But reading the apology, I still had

Coming into this as an outside observer, I don't really understand the original infraction and can't judge it's severity. But reading the apology, I still had the reaction: Wow, they really don't understand community management if they think this is going to work for anyone, which they seem to be telling us is in fact their whole job?