> The deeper concern with an outage like this is [...] what it means for the people who rely on our services to communicate with loved ones, run their businesse

> The deeper concern with an outage like this is [...] what it means for the people who rely on our services to communicate with loved ones, run their businesses, or support their communities. The main concern should really be the insane amount of stress that the billions of facebook clients around the globe (apps on mobile phones as well as other software interacting with their services) put on the rest of the global infrastructure. Literally everything was going slow, because of the high load on dns root servers (and thus on other downstream services). I can't remember ever having issue resolving google dns for example, yet that day for the first time in my life I've seen an error message about my phone being unable to resolve "calendar.google.com". If your infrastructure going down also brings down unrelated infrastructure, you're doing something terribly wrong. And you should be held responsible for that.