I like brick-and-mortar shops as well, especially bookstores. What I don't like is getting in the car and driving for however long it takes to get there only to

I like brick-and-mortar shops as well, especially bookstores. What I don't like is getting in the car and driving for however long it takes to get there only to learn they don't have that book and they need to order it on Amazon. Their two-seconds pitch could be "we'll do the driving for you".