It's an interesting angle, and if combined with whatever makes a places known for their service become popular (I don't think it's just the service), I could se

It's an interesting angle, and if combined with whatever makes a places known for their service become popular (I don't think it's just the service), I could see this making an impact. There is a real pain point around using digital services that are basically utilities, and knowing their customer service is a 4 option robot. The more important the product paired with the more worse service, it creates companies people really hate. A two examples are Chick Fil A and Ticketmaster. A blend of things took Chick Fil A to its popularity, and service is definitely part of that. Ticketmaster, which more or less just does not have a phone number to talk to anymore and a few day email delay to interact with. Have a problem with this ticket, at an event coming up very soon? Tough luck.