4 ms·
It's the same as anything - how you look, your body language, the way you speak, the volume you speak at - it all matters and always will whether we like it or
by jcc80 15y ago
It's the same as anything - how you look, your body language, the way you speak, the volume you speak at - it all matters and always will whether we like it or not.
In undergrad I did some retail electronics sales. When I first started if I didn't know the answer to something I would find out and be back to the customer within 30-60 seconds. That's all it took for them to not buy over and over.
Meanwhile, the best selling reps would say, "Absolutely!" to questions they had no idea what the answer was. Even if they were wrong the customer likely wouldn't come back and if they did they could usually be pacified enough.
Interesting lessons back then. I solved the problem by learning everything so I too could say, "Absolutely!" Took awhile though opposed to faking it.
- Gustomaximus 15y agoI think this depends on who your customers are. For most people that have some knowledge the most annoying rep is someone that tries to answer what they don't know. If I come across these people I wont tell them I know they are full of shit so they probably think I bought their blustering but they aren't having my sale. But if it got you better sales in your experience it seems this is the minority of people.
- polymatter 15y agoworse, you're really only getting sales from people who have already committed. If I'm unsure and I suspect bs, I'm likely just to bail.
- jcc80 15y agoIt definitely depends on customers - for example the normal HN crowd is not the normal retail crowd. Most people are not informed consumers. But, even those guys I worked with back in undergrad have moved on and used the same techniques to sell $100k+ deals. Though it's kind of unfair to call them techniques - it's just their personality. They just get people excited and get them to say yes, whether it's for a DVD player or a $50k project. There's a science to it, but I'm guessing everyone here probably already knows that.