'Customer Service' - no hear me out. Many a times a month I 'struggle' with customer service levels from my ISP call centre to the service levels of my local re

'Customer Service' - no hear me out. Many a times a month I 'struggle' with customer service levels from my ISP call centre to the service levels of my local restaurant or my local DMV dept. I should also mention that many times a month i also receive stellar service from some service companies (so Im not a total ogre). But really who as a child dreams:'I cant wait till i grow up and get to work in a call centre, sorting out frustrated/rude/angry customers' I honestly dont know whats the solution ? Is it a new customer-metric ? a New training-product ? I different management style ?? An AGI-level bot ? Or maybe its an accounting-budget-allowance that allows the company to hire 'stellar university graduates' to staff their first line of customer service ?? I honestly dont know the answer. But i do know staffing your company with (what seems to me) the minimum-wage-candidates can do more harm than good. We need a altavisa-to-Google leap or a BBS-to-Internet type of leap in everyday customer-service levels. Ps. Maybe the answer isn't 'better service', but for us(ok me) to be more ok, less frustrated and at peace with getting what I perceive as low quality customer service at times. Sorta like instead of inventing a better non-stickpan for eggs, the answer might be to develop a better egg-cleaning method