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Facebook has a very healthy approach to incident response (one of the reasons it's so rare for the site to go down at all despite the enormous traffic and daily
by quartz 5y ago
Facebook has a very healthy approach to incident response (one of the reasons it's so rare for the site to go down at all despite the enormous traffic and daily code pushes).
Unless there was some kind of nefarious intent, it's very unlikely anyone will be 'punished'. The likely ramifications will be around changes to processes, tests, automations, and fallbacks to 1) prevent the root sequence of events from happening again and 2) make it easier to recover from similar classes of problems in the future.
- ethbr0 5y agoI've never understood companies that fire individuals when policies were followed and an incident happened. Or, when no policies existed. Or, when policies are routinely bypassed. Organizational failures require organizational solutions. That seems pretty obvious.
- quartz 5y ago100%! Unfortunately even with 60+ years of us formally knowing this-- at least since WWII-- it's very difficult to fight the urge to blame and punish people for incidents. In many ways we're wired to do it and it FEELS GOOD to do it. Even the industries that are championed for focusing on organizational process over human blame (ex: airlines) are often lulled into initially falling back on the emotional knee-jerk of "pilot error" (see: the early days of the 737 max debacle). Companies have to be very intentional, usually top-down, about focusing on the context that allowed humans to fail instead of the human themself. That's often easier said than done.