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A months+ long maintenance windoe is untenable and I would have returned the thermostat as well. That's one example. In a smaller IT shop (~8 people) maintaini
by sumthinprofound 5y ago
A months+ long maintenance windoe is untenable and I would have returned the thermostat as well. That's one example.
In a smaller IT shop (~8 people) maintaining all services for a 500 person 9 to 5 business maintenance windows provide a structured way to to perform all required tasks without the additional overhead of high availability, especially in the cases when it is not necessary.
The caveat is excellent communication regarding the plannee maintenance (what, when, why and the anticipated impact) and when systems will be available again.
But I am not a "recognized thought leader in cloud computing" as the author is, I just know what has been practical in my experience.
- foepys 5y agoMaintenance windows are okay. You and your customer can save a lot of money by doing so, which is important especially when the customer does not post billions in profit every year or swims in VC money. Maintenance windows are out of working hours most of the time, so it's not hard to not impact business.
- sumthinprofound 5y agoExactly. Working around the operations needs of the business and communicating availability to set expectations can suffice in some scenarios where five 9s are not required.