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Person I know tried to reach Coinbase support human to no avail. He searched google for "coinbase support number" and dialed the number found. Friendly operat

Person I know tried to reach Coinbase support human to no avail. He searched google for "coinbase support number" and dialed the number found. Friendly operator guided him to solve a problem. $50k lesson learned.

q1w2 5y ago
This problem isn't specific to Coinbase.
vntok 5y ago
Did he solve the problem?
- celticninja 5y ago
  Yes, now he has no cryptocurrency so now he has no problem.
- martinko 5y ago
  I take it the number was fake and that he lost his money.
  - jcun4128 5y ago
    The reddit coinbase/pro sub, there are scam accounts on there that message you "Hi this is official support" something along those lines.
    - Trias11 5y ago
      On pretty much every crypto exchange telegram support channel - the moment you ask question - some friendly "support admin" will try to contact you and "help".
qzw 5y ago
He should invoice Amazon for establishing the perverse norm where googling-for-support-contact is the only way to find such info.
- Semaphor 5y ago
  Amazon.de has a callback service (or the chatbot, which I actually prefer as soon as it connects you with a human), is that not available elsewhere?
- strogonoff 5y ago
  Where does that work? I tried googling for Amazon support contact after I got locked out of my Amazon Japan account. There is no email address; there is one phone number where a bot tells you to use the website.
  - qzw 5y ago
    Works in the US for both phone and chat. I’m surprised it’s like that in Japan, given how the culture values courtesy so highly.
mikeywazowski 5y ago
Odd that someone capable of obtaining 50k in crypto was able to be scammed in that fashion, particularly when the real phone number shows up in big bold font when googling "coinbase support number".. To be fair, the search results may well have changed in between now and then but the support number isn't that hard to find on the coinbase site. Are you sure this person is being truthful, and not running their own scam?
MerelyMortal 5y ago
For that amount, it seems like it would be worth trying to sue Google. It may be next to impossible now if they no longer display that phone number though.

q1w2 5y ago

This problem isn't specific to Coinbase.

vntok 5y ago

Did he solve the problem?

celticninja 5y ago
Yes, now he has no cryptocurrency so now he has no problem.
martinko 5y ago
I take it the number was fake and that he lost his money.
- jcun4128 5y ago
  The reddit coinbase/pro sub, there are scam accounts on there that message you "Hi this is official support" something along those lines.
  - Trias11 5y ago
    On pretty much every crypto exchange telegram support channel - the moment you ask question - some friendly "support admin" will try to contact you and "help".

qzw 5y ago

He should invoice Amazon for establishing the perverse norm where googling-for-support-contact is the only way to find such info.

Semaphor 5y ago
Amazon.de has a callback service (or the chatbot, which I actually prefer as soon as it connects you with a human), is that not available elsewhere?
strogonoff 5y ago
Where does that work? I tried googling for Amazon support contact after I got locked out of my Amazon Japan account. There is no email address; there is one phone number where a bot tells you to use the website.
- qzw 5y ago
  Works in the US for both phone and chat. I’m surprised it’s like that in Japan, given how the culture values courtesy so highly.

mikeywazowski 5y ago

Odd that someone capable of obtaining 50k in crypto was able to be scammed in that fashion, particularly when the real phone number shows up in big bold font when googling "coinbase support number".. To be fair, the search results may well have changed in between now and then but the support number isn't that hard to find on the coinbase site. Are you sure this person is being truthful, and not running their own scam?

MerelyMortal 5y ago

For that amount, it seems like it would be worth trying to sue Google. It may be next to impossible now if they no longer display that phone number though.