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Call center: show general call back number instead of direct agent number who may be unavailable to answer at call back.
by potiuper 5y ago
Call center: show general call back number instead of direct agent number who may be unavailable to answer at call back.
- scotu 5y agothere you go, good one. Can we resolve with something like a company level "NAT" but for phones? (not a question directed to you obviously :D )
- potiuper 5y agoEver hear "If you know the extension of the party you are trying to reach please enter it now."? Unfortunately, an extension standard does not seem to exist at the carrier level? But, NAT is also private. Some CMS likely has the ability to auto route a callback to the same extension/agent given his or her current status without requiring entering an extension.
- TeMPOraL 5y agoFrom the POV of the callee, that's not a legitimate use case. Honestly, I wish call centers would disappear.
- diggernet 5y agoIt's not really call centers, it's any business. When someone makes an outbound call, you usually want it to show the main business number, not the extension of whatever phone they used to make the call.