An older relation has gotten sick and my wife and I have to track their medical care. the hospital and doctors will ONLY talk on the phone, and only do things l

An older relation has gotten sick and my wife and I have to track their medical care. the hospital and doctors will ONLY talk on the phone, and only do things like callbacks. So after 21 years of essentially never answering the phone, I now have to answer from a variety of unknown numbers. it is frustrating, I'd much prefer text messages.