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I think you need to re-adjust your expectations, it's not reasonable to have a fully fleshed out RCA blog post available within hours of incident resolution. M

I think you need to re-adjust your expectations, it's not reasonable to have a fully fleshed out RCA blog post available within hours of incident resolution. Most other cloud providers take a few days for theirs.

padolsey 5y ago
I mean, not an RCA per se, but info more akin to cloudflare's blog post would be v welcome IMHO: https://blog.cloudflare.com/october-2021-facebook-outage/ https://blog.cloudflare.com/october-2021-facebook-outage/
- bawolff 5y ago
  Both posts have essentially the same info - the fb one just didn't include an explainer on how the internet works.
  - gizmo385 5y ago
    The Cloudflare post includes graphs depicting how the issue looked downstream and a rough initial timeline for the incident. The Facebook post says basically nothing more than that there was a networking mistake. I hope we get something more substantial and informative than that over the next couple of weeks, but it doesn't seem (at least from my searching) that Facebook is in the business of publicly posting in-depth post-mortems for their outages, which I personally find unfortunate.
    - ignoramous 5y ago
      Cloudflare can scratch the surface of the issue it wouldn't matter, it is a content marketing piece after all. Facebook, otoh, needs to be thorough.
    - brianwawok 5y ago
      How tech savvy are people who pay Cloudflare money? vs How tech savvy are people that Facebook profits from? Gotta target your audience, every communication is PR...
tinus_hn 5y ago
It’s not reasonable to demand any details at all, it’s nice of them to notify people of what went wrong but it really is none of our business.
- dTal 5y ago
  On the off-chance this isn't sarcasm, Facebook's routing shenanigans slowed down the entire internet. Not to mention that they're a publicly traded company, and one which has gone out of its way to assume an infrastructure role. They don't have a right to privacy here, and we are all owed an explanation.
  - ikt 5y ago
    I don't want an explanation nor do I care, Facebook could disappear tomorrow like all the other networks before it and it wouldn't make a dent in my day.
    - oefnak 5y ago
      Doe you honestly believe that Facebook and its subsidiaries don't have a major impact on the world?
    - dTal 5y ago
      Okay? Why are you commenting here then?
    - unethical_ban 5y ago
      Whether we like it or not, all three platforms are relied upon by hundreds of millions of people and businesses everyday for communication. I'm sure the world would quickly adapt by re-adopting these things called "websites" and "email" but in the meantime, it's highly self-centered to think this "didn't matter".
  - tinus_hn 5y ago
    Or else? You will angrily stamp your foot? Start an e-petition?

padolsey 5y ago

I mean, not an RCA per se, but info more akin to cloudflare's blog post would be v welcome IMHO: https://blog.cloudflare.com/october-2021-facebook-outage/ https://blog.cloudflare.com/october-2021-facebook-outage/

bawolff 5y ago
Both posts have essentially the same info - the fb one just didn't include an explainer on how the internet works.
- gizmo385 5y ago
  The Cloudflare post includes graphs depicting how the issue looked downstream and a rough initial timeline for the incident. The Facebook post says basically nothing more than that there was a networking mistake. I hope we get something more substantial and informative than that over the next couple of weeks, but it doesn't seem (at least from my searching) that Facebook is in the business of publicly posting in-depth post-mortems for their outages, which I personally find unfortunate.
  - ignoramous 5y ago
    Cloudflare can scratch the surface of the issue it wouldn't matter, it is a content marketing piece after all. Facebook, otoh, needs to be thorough.
  - brianwawok 5y ago
    How tech savvy are people who pay Cloudflare money? vs How tech savvy are people that Facebook profits from? Gotta target your audience, every communication is PR...

tinus_hn 5y ago

It’s not reasonable to demand any details at all, it’s nice of them to notify people of what went wrong but it really is none of our business.

dTal 5y ago
On the off-chance this isn't sarcasm, Facebook's routing shenanigans slowed down the entire internet. Not to mention that they're a publicly traded company, and one which has gone out of its way to assume an infrastructure role. They don't have a right to privacy here, and we are all owed an explanation.
- ikt 5y ago
  I don't want an explanation nor do I care, Facebook could disappear tomorrow like all the other networks before it and it wouldn't make a dent in my day.
  - oefnak 5y ago
    Doe you honestly believe that Facebook and its subsidiaries don't have a major impact on the world?
  - dTal 5y ago
    Okay? Why are you commenting here then?
  - unethical_ban 5y ago
    Whether we like it or not, all three platforms are relied upon by hundreds of millions of people and businesses everyday for communication. I'm sure the world would quickly adapt by re-adopting these things called "websites" and "email" but in the meantime, it's highly self-centered to think this "didn't matter".
- tinus_hn 5y ago
  Or else? You will angrily stamp your foot? Start an e-petition?