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I answer all the time. My HMO always calls from unknown or blocked numbers. And because of HIPPA they can’t leave a voicemail detailing the reason for the call
by jdavis703 5y ago
I answer all the time. My HMO always calls from unknown or blocked numbers. And because of HIPPA they can’t leave a voicemail detailing the reason for the call (I’m not sure if I should be upset at HHS or the FCC here.)
- DavidPeiffer 5y agoYou can typically check a box on the HIPAA form allowing them to leave detailed messages. I could also see your provider deciding to never leave detailed messages as a risk mitigation method.
- wildrhythms 5y agoIs the doctor not allowed to request that you call them back in a voicemail? There is no HIPAA violation in requesting a callback.
- jdavis703 5y agoThey probably can. But it’s an HMO with thousands of doctors and a non-deterministic phone tree. I don’t even know if staff know what phone number they’re calling from.