I returned a uhaul, after moving a friend, to a little auto repair shop in Flippin, AR. Population 1,471. These little places are both one of the big advantage

I returned a uhaul, after moving a friend, to a little auto repair shop in Flippin, AR. Population 1,471. These little places are both one of the big advantages they have, and also the source of a disjointed, poor customer experience. I still don't think you can disrupt them without their omnipresence. You could slowly build a competitor that focuses on the customer experience, but I don't see you unseating uhaul if that's your focus.