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I wonder how many of the customers colocated in the other half of the datacenter decided to leave or seek compensation when they found that that the datacenter

I wonder how many of the customers colocated in the other half of the datacenter decided to leave or seek compensation when they found that that the datacenter didn't have the physical security that they were promised. I'm pretty surprised that anyone was on-site that was authorized to make a snap decision that affects contracts with every customer colocated there.

jedberg 5y ago
Well the front desk security guard probably didn't have the authority but got bullied into using the emergency fire system (which everyone has access to for safety reasons) to open all the doors. I don't remember what happened with the other customers. They were all in a single shared cage, so it's possible they just locked that cage back up. Or they just didn't know. Usually the datacenter was pretty empty -- even then you didn't really go all that often.
- Johnny555 5y ago
  If the front desk security guard made that decision on his own, I hope he got fired for it since his one job is to keep unauthorized people out of the data center. And now other customers have to declare a security incident to their customers because the rock solid physical security that they promised was breached because someone bullied the security guard into opening the doors and letting everyone in without so much as looking at an ID. There are lots of ways to speed entry of a group of people without throwing open all of the egress doors, like checking ID's (or letting the eBay exec identify his employees) and letting 10 of them at a time in the man trap before opening the other door.
  - lakis 5y ago
    Don't be so sure >letting 10 of them at a time in the man trap before opening the other door The man trap I've used in a data center was a cylinder that allowed only one person in. Think the new security machine in the airport where it goes back and forth around you, EXCEPT it's about a third of the area. Really really small.

jedberg 5y ago

Well the front desk security guard probably didn't have the authority but got bullied into using the emergency fire system (which everyone has access to for safety reasons) to open all the doors. I don't remember what happened with the other customers. They were all in a single shared cage, so it's possible they just locked that cage back up. Or they just didn't know. Usually the datacenter was pretty empty -- even then you didn't really go all that often.

Johnny555 5y ago
If the front desk security guard made that decision on his own, I hope he got fired for it since his one job is to keep unauthorized people out of the data center. And now other customers have to declare a security incident to their customers because the rock solid physical security that they promised was breached because someone bullied the security guard into opening the doors and letting everyone in without so much as looking at an ID. There are lots of ways to speed entry of a group of people without throwing open all of the egress doors, like checking ID's (or letting the eBay exec identify his employees) and letting 10 of them at a time in the man trap before opening the other door.
- lakis 5y ago
  Don't be so sure >letting 10 of them at a time in the man trap before opening the other door The man trap I've used in a data center was a cylinder that allowed only one person in. Think the new security machine in the airport where it goes back and forth around you, EXCEPT it's about a third of the area. Really really small.