most of what they do, they do with in house tools, and custom-everything, including hardware. as a consequence, for some classes of problems there are no expert

most of what they do, they do with in house tools, and custom-everything, including hardware. as a consequence, for some classes of problems there are no experts - not at facebook, not anywhere. i feel for their netops people. uncharted territory with the whole world watching and, no doubt, a lot of morons from management trying to be "helpful" in getting this nice crisis resolved. for any crisis there is always a bunch of clowns with MBAs that consider it their golden opportunity to shine (nearly always at someone elses expense)