> You see this with the customer experience on repairs. Most complaints about experience with repairs are more about how long it takes because of limited servi

> You see this with the customer experience on repairs. Most complaints about experience with repairs are more about how long it takes because of limited service centers, not actually bad service or overly broken cars. On the other hand, many people have a really great experience as well. The mobile service is absurdly popular and make many repairs 10x better then what basically anybody else has. In terms of 'check this individual horror story', you can find those for every car maker. I have not yet seen any systematic real analysis on costumer experience for repair. The evidence seems to be based on individual stories. Partly I think because Tesla is so integrated all repair problems are more directly associate with the company, while for other companies you just had a bad dealer experience. I honestly don't know how to evaluate this in any systematic way, 'my friend had X problem with Tesla Service' is not good enough.