> First, get rid of software that holds your data hostage and cannot be controlled via APIs before you start thinking about “AI”. The paper is talking about us

> First, get rid of software that holds your data hostage and cannot be controlled via APIs before you start thinking about “AI”. The paper is talking about using AI to improve screen-scraping performance for RPA frameworks, which is definitely a valid use case. As nice as it would be to always replace legacy systems with APIs, sometimes you have a job to do and need to get it done! If you are hired to build something and it needs to integrate with some windows application which can only be accessed via Citrix which you are not able to touch, then these tools come into their own (not as the preferred architectural choice, but as the only remaining practical option).