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Have you considered that Tesla actually has a process and good engineers and good models to understand their changes? Maybe they are simply more dynamic, have

Have you considered that Tesla actually has a process and good engineers and good models to understand their changes? Maybe they are simply more dynamic, have better on the fly testing, more flexible software to manage their production, are more vertically integrated and have thus more control over their production. The argument that Tesla had significant more quality problems compared to others really doesn't hold much water today. The fact is Tesla had far fewer problems with batteries and drive trains while delivering far more EV. People love to complain about minor panel gaps (that most people don't ever notice anyway) and ignore that Tesla has a very good track record in terms of drive train and battery. Compare Tesla Model 3 to Leaf or the Bold that came out at the same time and had far more problems. Leaf had to replace all early batteries and Bolt is being recalled right now. Tesla should get credit for this, rather then just them being 'lucky' or that Tesla costumers are just willing to buy broken products (another myth that doesn't hold up). In terms of drive train and battery Tesla worse failure by far was that they had to under-power a number of Model S produced in 2017. There has never been a large recall of Model 3 or Model Y.

csours 5y ago
>"Have you considered that Tesla actually has a process and good engineers and good models to understand their changes? Maybe they are simply more dynamic, have better on the fly testing, more flexible software to manage their production, are more vertically integrated and have thus more control over their production." Yes. That's cost of entry. It works when the customer takes delivery. They can also do smart things like have consistent APIs, electrical bus systems, etc (I don't know if they do, but they could) Even with all of that, technical debt on physical products in the real world will drag you down to the depths of the ocean. You see this with the customer experience on repairs. But like I said, Tesla is a growth company. As long as people believe Tesla is a growth company it will continue to be a growth company.
- panick21 5y ago
  > You see this with the customer experience on repairs. Most complaints about experience with repairs are more about how long it takes because of limited service centers, not actually bad service or overly broken cars. On the other hand, many people have a really great experience as well. The mobile service is absurdly popular and make many repairs 10x better then what basically anybody else has. In terms of 'check this individual horror story', you can find those for every car maker. I have not yet seen any systematic real analysis on costumer experience for repair. The evidence seems to be based on individual stories. Partly I think because Tesla is so integrated all repair problems are more directly associate with the company, while for other companies you just had a bad dealer experience. I honestly don't know how to evaluate this in any systematic way, 'my friend had X problem with Tesla Service' is not good enough.

csours 5y ago

>"Have you considered that Tesla actually has a process and good engineers and good models to understand their changes? Maybe they are simply more dynamic, have better on the fly testing, more flexible software to manage their production, are more vertically integrated and have thus more control over their production." Yes. That's cost of entry. It works when the customer takes delivery. They can also do smart things like have consistent APIs, electrical bus systems, etc (I don't know if they do, but they could) Even with all of that, technical debt on physical products in the real world will drag you down to the depths of the ocean. You see this with the customer experience on repairs. But like I said, Tesla is a growth company. As long as people believe Tesla is a growth company it will continue to be a growth company.

panick21 5y ago
> You see this with the customer experience on repairs. Most complaints about experience with repairs are more about how long it takes because of limited service centers, not actually bad service or overly broken cars. On the other hand, many people have a really great experience as well. The mobile service is absurdly popular and make many repairs 10x better then what basically anybody else has. In terms of 'check this individual horror story', you can find those for every car maker. I have not yet seen any systematic real analysis on costumer experience for repair. The evidence seems to be based on individual stories. Partly I think because Tesla is so integrated all repair problems are more directly associate with the company, while for other companies you just had a bad dealer experience. I honestly don't know how to evaluate this in any systematic way, 'my friend had X problem with Tesla Service' is not good enough.