It’s weird how unusable my experience is. I recently tried to open a basic account with an exchange, Gemini, and after a few rounds of onboarding (all confusing

It’s weird how unusable my experience is. I recently tried to open a basic account with an exchange, Gemini, and after a few rounds of onboarding (all confusing and disjointed) I was kicked out of the process. My nascent account was closed with a confusing message. After emailing I was told that they decided not to open my account for reasons they won’t state and there’s no appeal. This was weird because I was a new customer with no transactions and all I had done was send a photo of my passport and enter KYC info. All a bad experience and just shows it’s ridiculous compared to banks. Banks have problems, but they do have regulators at least.