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Thank you for an interesting perspective. Here in the US, Apple will lie to customers and refuse to repair even trivial problems. There are many documented cas
by oceanghost 5y ago
Thank you for an interesting perspective.
Here in the US, Apple will lie to customers and refuse to repair even trivial problems. There are many documented cases of Apple simply lying to customers (ala Louis Rossman).
I had a phone that at 30% battery life would shut down and die. I was going on a trip and really needed a reliable phone. I took my phone to Apple, they hooked it up to their diagnostic software-- which found the battery to be fine-- and they wouldn't fix it-- now here's the twist-- I asked if I could pay (even though it was in warranty), and they said "no." They also said it was the fault of the Facebook app installed on the phone that the battery wouldn't last. I can't tell you how insulting that was-- I had numerous apps in the App/Play store at the time and had developed stuff used at Apple. To be told by a guy who works at a mall that I was using my phone incorrectly-- left a bad taste in my mouth.
I attempted to do the repair myself and somehow bricked the antenna system and had to buy a new phone. Apple got what they wanted in the end... but I'm looking for alternatives.
I owned one of the first Intel mac-books-- it would spontaneously reboot-- Apple denied the problem for like a year.
I owned an iMac which I spent a fortune on, and its GPU died. Apple after denying the whole thing, eventually issued a recall, but not for my specific model even though it clearly had the problem. I ate that 2.5k or so.
I've owned numerous iPhone's with defective home buttons-- the pattern is always the same. Apple delays admitting there's a problem until far after you might have had to deal with it fiscally.
Apple is a bad-faith actor in the end... It would be one thing if they had good-faith service and I could go to Apple for help and be treated fairly... But Apple's response is always the same, "Hey, maybe its time for a upgrade?"
- eertami 5y agoFool me once, shame on you. Fool me twice, shame on me. I'm not sure I could keep shovelling money into a manufacturer that caused me so many problems. But I guess that's the Apple ecosystem at full force and it can be hard to "escape". Closed systems like the Apple walled garden are always bad-faith, from beginning to end. Personally I have tolerance for max 1 problem from a manufacturer, if I ever have a fault that is not adequately resolved then I will never buy from them again.
- oceanghost 5y agoAye, but... I have only two choices, Apple and Google. When you've had a bad experience with Apple and Google-- which you surely will-- what will you buy next?