Oh wow that’s bad. Mine was their screwed up identification process - I had completed it but their app wouldn’t let me view their tiny videos for the rewards.

Oh wow that’s bad. Mine was their screwed up identification process - I had completed it but their app wouldn’t let me view their tiny videos for the rewards. I was stuck in a support loop for months of “you need to identify yourself”, “I have”, “oh yeah you have, try the videos again” - repeat