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Agreed, I was locked out of access to my funds for months, not one human response until my complaint escalated to the Financial Ombudsman (UK), got compensation
by NGRhodes 5y ago
Agreed, I was locked out of access to my funds for months, not one human response until my complaint escalated to the Financial Ombudsman (UK), got compensation, then tried to delete my account after withdrawing all my money, raised a support ticket, then last week my account was closed with the following message:
"Upon careful review, we believe your account has engaged in prohibited use in violation of our Terms of Service and we regret to inform you that we can no longer provide you with access to our service."
- ssss11 5y agoOh wow that’s bad. Mine was their screwed up identification process - I had completed it but their app wouldn’t let me view their tiny videos for the rewards. I was stuck in a support loop for months of “you need to identify yourself”, “I have”, “oh yeah you have, try the videos again” - repeat
- arthur_sav 5y agoThat's not just Coinbase. It's every neobank type app or service. The problem is that they can't handle the large volume of users while also dealing with fraud & law compliance. So they basically have fraud detection algos that flag anything remotely suspicious with many false positives and they don't have the support staff to deal with the aftermath.
- sanderjd 5y agoIt's almost like there's a good reason society invented bank regulation.
- starclerk 5y agoI was locked out of my account for 3.5 years before they worked through the queue far enough to get to me. I stopped using Coinbase long before then though.
- notyourwork 5y agoSounds like the Robinhood model. Collect as much finances as you can and do as little as possible to support those providing the funds while sucking up to investors.