There are high switching costs, and every time a competitor has an outage it makes the argument that much tougher. (You don’t get fired if the technology your

There are high switching costs, and every time a competitor has an outage it makes the argument that much tougher. (You don’t get fired if the technology your predecessor chose has an outage. You might if the one you choose does.) Eventually the incumbents crumble but it takes a long time.