I used to lament “they’re doing it wrong” but I’ve come around to the fact that sometimes, that op model really is best for the size and way the company operate

I used to lament “they’re doing it wrong” but I’ve come around to the fact that sometimes, that op model really is best for the size and way the company operates. If they don’t have technology product management as a skill in-house, it’s a seriously hard capability to build. In those cases, being able to work with an experienced vendor is great — but usually requires either time-boxed T&M or a deliverable-based contract (which is effectively timeboxed to protect the consultant’s margin). So you need to do handovers as your MSP / internal IT may not have the expertise to execute every project, and those (expensive, specialized) resources need to go away after the project is done.