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It's acting as a captcha — otherwise they'd have to deal with a shitton of automated replies and bounces from the customers and their crappy mailservers
by blasdel 15y ago
It's acting as a captcha — otherwise they'd have to deal with a shitton of automated replies and bounces from the customers and their crappy mailservers
- glhaynes 15y agoHate to subject customers to a captcha when they need support!
- Cushman 15y agoSurely it's the job description of customer service to deal with hassles in order to make users' lives easier?
- MicahWedemeyer 15y agoOften times customer service == the development team == the marketing team == the executives == you When you're a small shop, dealing with this kind of stuff day in, day out can get very taxing.
- eftpotrm 15y agoOK, so set up a filtration system. If you're good enough to build a system capable of running at that level you should be able to set up some basic mail filters or even a more complex bayesian filter to knock out at least bounces and probably a good percentage of autoreplies too. Removing noise from a system isn't a job where it's perfect or useless; a substantial reduction is often quite good enough.
- politician 15y agoI don't see why it's necessary to make this complicated: "friendlyrobot" is the filtration system. As you said, it doesn't need to be perfect to be useful.
- twakefield 15y agoBounces and auto-responders can be parsed and separated from human responses.