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We were a six person department managing 600 websites, for musicians. The worst were for sites that catered to older clienteles. The issue was staffing mostly.
by ethank 15y ago
We were a six person department managing 600 websites, for musicians. The worst were for sites that catered to older clienteles.
The issue was staffing mostly. Unsolicited demo issues secondly and "faster horse" syndrome thirdly.
- pavel_lishin 15y agoSo what's the difference between using noreply, and using somnething like replybot and ... just ignoring those e-mails 99% of the time?
- ethank 15y agoThe implication of what the change in the "from" affordance meant to the user. When we switched from "no-reply" to an actual address (help@artistdomain.com), and we couldn't respond, people got angry.
- josscrowcroft 15y agoWhat is 'faster horse' syndrome, out of interest? Never heard that but it sounds good.
- ethank 15y agoGiven the ability to suggest things, users will always demand a faster horse, more sleep, more sex and to lose weight. Basically its saying, don't solicit opinions because it all normalizes to "I want things to be better"