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Would be better if they didn't go to that trouble and just forwarded it on.
by glhaynes 15y ago
Would be better if they didn't go to that trouble and just forwarded it on.
- blasdel 15y agoIt's acting as a captcha — otherwise they'd have to deal with a shitton of automated replies and bounces from the customers and their crappy mailservers
- glhaynes 15y agoHate to subject customers to a captcha when they need support!
- Cushman 15y agoSurely it's the job description of customer service to deal with hassles in order to make users' lives easier?
- MicahWedemeyer 15y agoOften times customer service == the development team == the marketing team == the executives == you When you're a small shop, dealing with this kind of stuff day in, day out can get very taxing.
- eftpotrm 15y agoOK, so set up a filtration system. If you're good enough to build a system capable of running at that level you should be able to set up some basic mail filters or even a more complex bayesian filter to knock out at least bounces and probably a good percentage of autoreplies too. Removing noise from a system isn't a job where it's perfect or useless; a substantial reduction is often quite good enough.
- politician 15y agoI don't see why it's necessary to make this complicated: "friendlyrobot" is the filtration system. As you said, it doesn't need to be perfect to be useful.
- twakefield 15y agoBounces and auto-responders can be parsed and separated from human responses.