From a flow perspective, lots of companies use automation tools/sorting for incoming e-mails. It's really easy to get inundated in e-mail spam, and it's hard to

From a flow perspective, lots of companies use automation tools/sorting for incoming e-mails. It's really easy to get inundated in e-mail spam, and it's hard to set up filtering on a very general e-mail with lots of possible "Reply" origins.