Yes, absolutely. When the work is visible and straightforward, it's so much easier to understand and optimize what's going on. That's part of why I'm a big fan

Yes, absolutely. When the work is visible and straightforward, it's so much easier to understand and optimize what's going on. That's part of why I'm a big fan of kanban boards for work. If you make our pretty abstract work visible, you enlist people's natural intuitions. Especially when there's the habit of regular reflection. Of course, that takes a culture that supports it. It sounds like you had a really good place to work!