The terrifying part for me,is that by now I've been on both sides of that conversation multiple times - and the third,less seen side, where the paying client ex

The terrifying part for me,is that by now I've been on both sides of that conversation multiple times - and the third,less seen side, where the paying client explicitly and specifically asks and expects you to implement such a Process as part of "lessons learned". It's noble to say "ouch! well let's make sure we don't do THAT again!", but yeah ; over time the processes and procedures do expand ad infinitum :-/