> "but to figure out what they really need." I've had a boss who was very "pragmatic". Used to come up with concrete and practical solutions all the time. "We

> "but to figure out what they really need." I've had a boss who was very "pragmatic". Used to come up with concrete and practical solutions all the time. "We need to add a button here" or "We need an extra tab that only X can see" and so on. Wasn't pragmatic at all, just listened to the customers, then translated their requests into what he thought would be the simplest (cheapest, fastest) to implement. While this sounds Lean, it really is a sure way to accumulate an immense mess of complexity, legacy and clutter in no time. What we really needed was some design sessions to translate the customers' request into something that fit the product and matched a vision (or to disregard it, it that fit is not found).