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Also the "feature spiral of death" when a customer's feature request is really just them trying to say "no" politely. There is no amount of features that will m
by marcus_holmes 5y ago
Also the "feature spiral of death" when a customer's feature request is really just them trying to say "no" politely. There is no amount of features that will make them say "yes". But once they've started down this road it's very difficult for them to admit that they didn't want any of the features they're asking for, they just want you to leave them alone.
- TeMPOraL 5y agoWasting time and money on this sounds like just deserts for being too pushy with one's sales techniques.
- donatj 5y agoI never even considered this. Given the number of times we've built some really stupid feature because a potential big client had it as a requirement, I bet at least a few were just telling us to go away.
- marcus_holmes 5y agoThe standard way of finding this out is to ask them to pay at least something towards developing the feature. If they're genuinely interested but genuinely need this feature, this is reasonable and they'll be agreeable. If they're not actually interested, then this doesn't make any sense for them and they'll refuse.