You know what's worse? When you have no metrics and have NO IDEA whether users are actually using the features you ask for. I realized this a while back due t

You know what's worse? When you have no metrics and have NO IDEA whether users are actually using the features you ask for. I realized this a while back due to the fact we had a feature on customer request, which was in release for some time. It had a bug in it, and nobody ever told us about it - which told us nobody ever used it. And the only reason I know nobody used it is that we collect no metrics. And yea I'm working on that with the company...