The book People Skills by Robert Bolton [0] is great resource for getting better at this IMHO. Big mental note to finish it and really learn those concepts. Fi

The book People Skills by Robert Bolton [0] is great resource for getting better at this IMHO. Big mental note to finish it and really learn those concepts. First eye opening concept were the 12 roadblocks to communication, divided in three categories: JUDGING: 1. Criticizing 2. Name-calling 3. Diagnosing 4. Praising Evaluatively SENDING SOLUTIONS: 5. Ordering 6. Threatening 7. Moralizing 8. Excessive/Inappropriate Questioning 9. Advising AVOIDING THE OTHER'S CONCERNS: 10. Diverting 11. Logical Argument 12. Reassuring [0] https://smile.amazon.com/People-Skills-Robert-Bolton/dp/067162248X/ https://smile.amazon.com/People-Skills-Robert-Bolton/dp/0671... (edit) formatting