4 ms·

> What was a lot harder were the toxic users that just stuck around. Not doing anything bad enough to necessarily warrant a permanent ban, but just a constant s

by hnbad 5y ago

> What was a lot harder were the toxic users that just stuck around. Not doing anything bad enough to necessarily warrant a permanent ban, but just a constant stream of shitty behavior. Especially sometimes when the most toxic users were also some of the most popular users. This is the problem with community guidelines being the be-all and end-all. Hard rules are great for catching insults or slurs. They're not so great for dealing with actual abuse or inciting very bad ideas. I think Innuendo Studios' video on this problem is one of the best explanations: https://www.youtube.com/watch?v=P55t6eryY3g https://www.youtube.com/watch?v=P55t6eryY3g There's a reason white supremacists and literal nazis (yes, really with the salutes, genocide fantasies, Jewish conspiracy theory and all) have shifted from using obvious language to dogwhistles and "just asking questions". Erosion is a much more powerful force than a few direct impacts. If you want to moderate a community, you need to have a plan for dealing with toxic individuals, not just language. We tend to imagine "hackers" and (foul-mouthed) "trolls" but I find Molly's archetypes a lot more though-provoking: https://twitter.com/mollyclare/status/1254886822779502593?lang=en https://twitter.com/mollyclare/status/1254886822779502593?la... I think community moderation is a problem we tend to run into the Dunning-Kruger effect with because it seems like something we have an intuitive understanding of even if we have zero experience actually doing it and having ever learned what works and what doesn't.

notacoward 5y ago
> Hard rules are great for catching insults or slurs. Bingo. Hard rules encourage brinksmanship. There's always a class of "picador" users who will poke and prod and provoke just up to the line where the rules are, then flag the response. A moderator too wrapped up in rule by technicality (or too lazy to look at context) will then come down as harshly as they can on the author of the flagged comment, and give the picador a total pass. Problem is, the picador does this again and again and again, never making a positive contribution, while their targets are often chosen precisely for their prominence. Guess which one is encouraged to continue their behavior, and which one is encouraged to go away. Has the "moderator" helped to improve discourse on the site, or helped to ruin it?

by hnbad 5y ago

notacoward 5y ago

> Hard rules are great for catching insults or slurs. Bingo. Hard rules encourage brinksmanship. There's always a class of "picador" users who will poke and prod and provoke just up to the line where the rules are, then flag the response. A moderator too wrapped up in rule by technicality (or too lazy to look at context) will then come down as harshly as they can on the author of the flagged comment, and give the picador a total pass. Problem is, the picador does this again and again and again, never making a positive contribution, while their targets are often chosen precisely for their prominence. Guess which one is encouraged to continue their behavior, and which one is encouraged to go away. Has the "moderator" helped to improve discourse on the site, or helped to ruin it?