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I think this article glosses over some big issues with user generated content: auto-moderation is extremely fickle, humans are expensive and if your platform is
by hnbad 5y ago
I think this article glosses over some big issues with user generated content: auto-moderation is extremely fickle, humans are expensive and if your platform is large enough people will upload horrifying stuff.
There have been several stories about the poor treatment of content moderators by companies like Google (YouTube) and Facebook but to reiterate: the work can be literally traumatizing. Content moderators will be exposed to gore, child abuse and worse, frequently.
If your startup will need content moderation, think about how you will tackle it and consider the human cost of your solution. There's a trend in tech to either use AI or "fake" AI by using underpaid contractors with minimal labor rights (often in low wage countries). If your content moderation will run on humans, consider the toll and make sure they are compensated adequately and have access to mental health aid. Or better yet: consider whether you need to support massive scale user generated content to begin with. Growth isn't everything.