I think the issue is the time factor. I think everyone agrees that if an employee is struggling for a short time then there should be some understanding, sympa

I think the issue is the time factor. I think everyone agrees that if an employee is struggling for a short time then there should be some understanding, sympathy and accommodation. But I don't think anyone would argue that companies should do that forever. The question is how long is reasonable. In this case it looks like it was almost 2 years (mid - end 2018 to Aug 2020). Granted performance issues probably didn't come up right away but from the article it sounded like it came up pretty soon after joining. 2 years is a long time.