Quite a few years ago, I spent many hours making my way up the support tiers at Time Warner in Brooklyn to resolve some connection issues (cable modem). I pati

Quite a few years ago, I spent many hours making my way up the support tiers at Time Warner in Brooklyn to resolve some connection issues (cable modem). I patiently waded through each tier as they repeatedly asked me to reset my modem and my router and restart my computer and check every cable, etc. The same things I'd already done before (as an on-site tech myself, at the time) and as the previous support person asked me to repeat. Finally I made it to tier three, with someone who seemed obviously competent. Within about a minute, he checked the power usage on my modem and then historically, and knew immediately that if I moved my modem to another outlet, it would work. It did. Never had that type of connection issue again.