Author here: have worked on many incidents, big and small. The most painful mistakes I've made have almost always been due to assumptions, either incorrect or

Author here: have worked on many incidents, big and small. The most painful mistakes I've made have almost always been due to assumptions, either incorrect or posing as facts. This article talks about a specific incident that was plagued by this, and shares some tips to help people avoid leaning on bad information. Hope you enjoy it!