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Do you want me to provide you with the email trail? I remember paying for the account. EDIT: Did you warn customers that their data (maybe a couple of megabyte

Do you want me to provide you with the email trail? I remember paying for the account. EDIT: Did you warn customers that their data (maybe a couple of megabytes) would be deleted? Did you offer me "upgrade to keep your data"? You simply disrespect our data. Also, your service was down for months if not years! EDIT 2: Yes, you did say free accounts would probably get deleted after just 2 months without logging in. My email thread [0] starts with me being certain I've paid for the account - that was 7 years ago and my memory back then was outstanding. Your free account had a limit of like 500 links and I had thousands and my account was paid for sure, but I was one of you first users and probably it was deleted by mistake or some flawed data migration. Please, respect customers' data, it should be sacred - even if they are not paying customers! It didn't cost much to store links, even back in 2010! [0]: https://nikolay.docdroid.com/H4ZYmsS/gmail-password-reset-on-historious-pdf https://nikolay.docdroid.com/H4ZYmsS/gmail-password-reset-on...

stavros 5y ago
> Do you want me to provide you with the email trail? I remember paying for the account. The question is whether it was a paid account at the time of the deletion. Paying for a year in 2010 obviously still makes the account unpaid in 2014. > Did you warn customers that their data (maybe a couple of megabytes) would be deleted? Yes, you get an email that this will happen. > Did you offer me "upgrade to keep your data"? Yes, it was in the email, it also tells you you can log in to keep it. > You simply disrespect our data. I don't know how many times I need to say that this is incorrect. > Also, your service was down for months if not years! When was this? I don't recall this, and I use it pretty regularly (and have monitoring).
- nikolay 5y ago
  Here's the email with the innocent subject of "historious hasn't seen you in a while!": Hello! We noticed that you haven't logged on historious in a while. Is there anything we can do to help? Please don't hesitate to reply to this email with anything you may need. To refresh your memory, historious is a new kind of bookmarking service which creates your very own, personalised search engine of things you like. Just as a reminder, our address is http://historio.us/ and your username, in case you have forgotten, is "nikolay". Please note that, if you do not log in or historify something for two months, the data in your free account might be removed to ensure that our service always remains fresh. If you are not using historious, you can safely ignore this email. If you would like to prevent this, just log into historious or historify something in the next month. If you are a subscriber, you don't need to do this, as we will not touch any of your data. Thanks! Team historious It says "the data might be removed". Typically, you get multiple warnings before your data gets deleted, because people forget, and the warning is alarming. All these emails were unread - we all get a lot of spam and lots of informative emails and many of us just read the subject. If the subject is not suggesting that action should be taken otherwise there will be dire consequences, people might just read the subject and not open it.
  - jventura 5y ago
    > It says "the data might be removed". Typically, you get multiple warnings before your data gets deleted, because people forget, and the warning is alarming. Sorry, but it's quite explicit. Might be removed means will be removed! > All these emails were unread - we all get a lot of spam and lots of informative emails and many of us just read the subject. Is it stavros fault? > people might just read the subject and not open it. Your problem!
    - nikolay 5y ago
      No exactly. It is his problem, as otherwise I would have paid 14 years times $30, i.e., $420 of lost revenue just from me.
  - gilrain 5y ago
    I’m sure we’re all very sorry that you didn’t read an email which, in retrospect, was important. It was careless of you, but we’re all careless sometimes. I doubt stavros has the ability to force you to read your emails, though. Given that, it’s possible they aren’t at fault for your oversight.
    - nikolay 5y ago
      He definitely can by putting a warning on the subject. If I read every email from every online service I've ever signed up for, I would be doing this all day long and be unemployed!

stavros 5y ago

> Do you want me to provide you with the email trail? I remember paying for the account. The question is whether it was a paid account at the time of the deletion. Paying for a year in 2010 obviously still makes the account unpaid in 2014. > Did you warn customers that their data (maybe a couple of megabytes) would be deleted? Yes, you get an email that this will happen. > Did you offer me "upgrade to keep your data"? Yes, it was in the email, it also tells you you can log in to keep it. > You simply disrespect our data. I don't know how many times I need to say that this is incorrect. > Also, your service was down for months if not years! When was this? I don't recall this, and I use it pretty regularly (and have monitoring).

nikolay 5y ago
Here's the email with the innocent subject of "historious hasn't seen you in a while!": Hello! We noticed that you haven't logged on historious in a while. Is there anything we can do to help? Please don't hesitate to reply to this email with anything you may need. To refresh your memory, historious is a new kind of bookmarking service which creates your very own, personalised search engine of things you like. Just as a reminder, our address is http://historio.us/ and your username, in case you have forgotten, is "nikolay". Please note that, if you do not log in or historify something for two months, the data in your free account might be removed to ensure that our service always remains fresh. If you are not using historious, you can safely ignore this email. If you would like to prevent this, just log into historious or historify something in the next month. If you are a subscriber, you don't need to do this, as we will not touch any of your data. Thanks! Team historious It says "the data might be removed". Typically, you get multiple warnings before your data gets deleted, because people forget, and the warning is alarming. All these emails were unread - we all get a lot of spam and lots of informative emails and many of us just read the subject. If the subject is not suggesting that action should be taken otherwise there will be dire consequences, people might just read the subject and not open it.
- jventura 5y ago
  > It says "the data might be removed". Typically, you get multiple warnings before your data gets deleted, because people forget, and the warning is alarming. Sorry, but it's quite explicit. Might be removed means will be removed! > All these emails were unread - we all get a lot of spam and lots of informative emails and many of us just read the subject. Is it stavros fault? > people might just read the subject and not open it. Your problem!
  - nikolay 5y ago
    No exactly. It is his problem, as otherwise I would have paid 14 years times $30, i.e., $420 of lost revenue just from me.
- gilrain 5y ago
  I’m sure we’re all very sorry that you didn’t read an email which, in retrospect, was important. It was careless of you, but we’re all careless sometimes. I doubt stavros has the ability to force you to read your emails, though. Given that, it’s possible they aren’t at fault for your oversight.
  - nikolay 5y ago
    He definitely can by putting a warning on the subject. If I read every email from every online service I've ever signed up for, I would be doing this all day long and be unemployed!