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What I heard: "counter anecdote: everything you said is true and canceling the subscription is an enormous pain in the ass". Canceling should not be more compl
by serial_dev 5y ago
What I heard: "counter anecdote: everything you said is true and canceling the subscription is an enormous pain in the ass".
Canceling should not be more complicated than signing up. If I can sign up in 30 seconds with two clicks, why would a process with phone calls (with very long queues) be acceptable? Also, I hate questions like "why do you want to cancel?" it's none of your business!
I thought about signing up for NYT, WaPo, and other news sites to get access to some articles I was really interested in, but then I remembered how painful it is to cancel at some of these sites...