I had a similar experience. I was able to do it via chat, but the guy asked multiple questions. He LOL'd at me when I refused what must have been some kind of

I had a similar experience. I was able to do it via chat, but the guy asked multiple questions. He LOL'd at me when I refused what must have been some kind of exception offer (I don't remember, but it was probably six months or a year for free). Right then I decided I'd never be a NYT customer again under any circumstances.