Boston Globe and telecom providers in the states do the same thing - force you to talk with someone (I think the term is "retention specialist"). Naturally afte

Boston Globe and telecom providers in the states do the same thing - force you to talk with someone (I think the term is "retention specialist"). Naturally after having introductory rates expire and prices jacked up 50% or more you're angry and want to get out, but they have all kinds of new promotions or rates you can sign onto.