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The whole point is that this doesn't scale. What do you do when there are too many users to interview them all over coffee?
by hiptobecubic 5y ago
The whole point is that this doesn't scale. What do you do when there are too many users to interview them all over coffee?
- lifeisstillgood 5y agoHonestly that's the whole problem with Democracies. And we solve it with sampling and surveys. Probably if we can come up with a better answer, we will improve Scrum, and Democracies :-)
- datavirtue 5y agoYou have key business ops people AND their key users (direct reports) involved. It scales.
- hiptobecubic 5y agoUnless you work on an internal tool "business ops" are not your users. I'm talking about real products with external users that are only really identifiable as an "account" unless it's a massive contract with dedicated sales team.