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I have seen it more often that gatekeepers filtered user demands based on their own knowledge and not on technical feasibility or effort. So you are told that a
by spaetzleesser 5y ago
I have seen it more often that gatekeepers filtered user demands based on their own knowledge and not on technical feasibility or effort. So you are told that a user needs a certain thing in a certain way but when you talk directly to the user you learn that the user actually had a different need which you can fulfill in an easier way than the gatekeeper thought possible.
In general I think there is a huge advantage if developers know first hand how their product is being used and not through gatekeepers.
- hiptobecubic 5y agoThe whole point is that this doesn't scale. What do you do when there are too many users to interview them all over coffee?
- lifeisstillgood 5y agoHonestly that's the whole problem with Democracies. And we solve it with sampling and surveys. Probably if we can come up with a better answer, we will improve Scrum, and Democracies :-)
- datavirtue 5y agoYou have key business ops people AND their key users (direct reports) involved. It scales.
- hiptobecubic 5y agoUnless you work on an internal tool "business ops" are not your users. I'm talking about real products with external users that are only really identifiable as an "account" unless it's a massive contract with dedicated sales team.