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I had an overall good time working an entry level job with a quota in the Bay Area, that is to say with very smart mostly young folks. The model was clear when
by harlanji 5y ago
I had an overall good time working an entry level job with a quota in the Bay Area, that is to say with very smart mostly young folks. The model was clear when I paid attention to how the numbers changed. Our app showed us a velocity metric in real time. Little doubt it was gamed by supervisors and smart employees alike. Some activities pushed the metric up fast, while others chipped it down quick. Pressing buttons in the app faster gave me the biggest performance boost. There were about 3 phases to the job and one gave basically no credit and another was at the whim of customers not keeping us waiting (or their predicted arrival not being too optimistic). I never worried about the metric because I had a detailed enough account that I could defend myself. I left the job for others reasons, overall was happy with it... being a manual job done mostly solo it just gave me time to think a lot. Glad for the workers who are subject to the metrics still because it was indeed a pretty bad feeling to see metrics drop and rise so fast for certain activities and know we could have problems because of it.