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I continue to believe that we don't talk enough about the root causes of several productivity issues, instead focus too much on the symptoms. We somehow accept
by fleddr 5y ago
I continue to believe that we don't talk enough about the root causes of several productivity issues, instead focus too much on the symptoms.
We somehow accept that the average office worker is constantly dealing with information overload and distractions, and never wonder why or make a serious attempt to fix it. We find systems to cope with it, but don't address the root cause.
Likewise, we stretch people to the point where they are often near a burn-out and then offer meditation as a solution. How about not stretching people out in the first place?
I'd like to offer an interesting contrast by means of my background. I'm born into the lower working class. My family, the town I live in, it's almost all blue collar workers.
Strangely, these people never have meetings. Or at most one per week. They may have a few spontaneous 5 minute phone calls per day to calibrate, and that's it. They seem to mostly just work, as they know what to do, how to do it, and when to do it.
The immediate excuse we might come up with is that the nature of the work is different. More repetitive, less complex, less dependencies. Sometimes, but not always true. But it's still not an excuse in any case.
We quite simply don't have things in order. If for the coming week you don't know what the 1-3 things are you should be working on, that's a planning/priority problem. Which is to be addressed centrally.
If you are under siege by 20 other things not part of those 1-3 things, you shouldn't "deal with it", you should aim to eradicate them. Because clearly there's a planning/responsibility misalignment going on.
If your planning/priority situation changes by the day or even hour, your team has shit planning. Fix it.
If you spend half of each day not working, instead figuring out what to do, stop accepting this reality. Something is fishy upstream.
If you are bombarded with status meetings and messages, you have a systems problem.
Is there a single silver bullet? No. All I'm saying is that a huge part of these problems are solvable, and shouldn't be accepted as a fact of life for you to cope with. Demand clear tasks and planning. Demand uninterrupted time to do the tasks. It's not anti-business, it's pro-business. The worker AND the business benefits.
Fulfillment has nothing to do with it. Of course work-life balance matters, as well as chasing the luxury of doing work you like. But the lack of fulfillment in office work likely does not come from the tasks itself being dreadful.
Example 1. A manager draws a line on a patch of sand and tells me to dig into the ground 2 inches deep along this line. It needs to be ready before tomorrow.
Whilst not a fun task, it is clear. It is fulfilling in the sense that you would get paid for it, plus at the end of the day you have a feeling of accomplishment. You may feel tired, but not burned out.
Example 2. The dysfunctional office version of the above would be something like this...
Yeah so we need you to dig that line, but please check with our design department as they may have some changes in the line's design. The Kentucky office said that the line might need to be dug into another location entirely. Please also look plan a meeting with legal as our shovels may not be compliant. By the way, today you also urgently need to paint the fence, renovate the shed and design a new pond but we're not really sure when what needs to happen or how much time you have so figure it out. By the way, did you take the mandatory HR and IT security training that is due this week. Sorry, whilst I was typing it turns out the digging needs to be 1 inch deep, not 2 inch, so please put the sand back. But do it after the painting. I think. As per latest policy, please declare your commute expenses en route to the digging site, I've attached a PDF with instructions, required reading. By the way, are you reading your email? 7 people asked about the status of the digging, yet you haven't replied? Please reply urgently as to prevent further escalations. Which reminds me, please skip lunch at the site as one of our investors may drop by. Further, as you know, we're working on new recruit diggers, can you do an interview with them around 7PM? We need to move quickly as there's many digging opportunities.
I'm sure I could go on. The point is that example 2 creates burn-out, a lack of fulfillment, meditation as a requirement, and so on. It has absolutely nothing to do with the actual task of digging. It's garbage planning and incompetence. This is why you'll never find a blue collar worker in a meditation center, only stressed out white collar workers.
- netjiro 5y agoDistractions and cultural mythologies cost us way more than what we can save by optimising the minute to minute task scheduling. 1) Get rid of tasks. A huge amount of "work" done today is nonsense. Common culprits are meetings, compliance, tickboxing, just following orders, etc. 2) Do one thing at a time and just get it done. Surprisingly few tasks actually requires a ton of people to get involved if you ignore whatever dogmatic process procedure policy culture imposed. Planning and efficiency tools are net negative until they have improved your efficiency more than the time, distraction, and mental effort it costs to fiddle with them. That is something I rarely see when I test and measure how people work in reality. And there are more secondary costs, e.g: getting more rigid to follow an established plan even when reality changes, unrealistic synchronisation promises, etc. You are noncompliant only when you have been sued and lost. Before that point you are improving your efficiency by just solving the problem and building value for your customers. Most people drastically overinterpret the regulations and overemphasise the risks. And you can almost always become compliant at a later stage, if the risk profile changes. Sitting in meetings is very rarely effective work. Coordination by meeting is almost always highly inefficient compared to alternative structures. But for some reason there is a shared myth here that is very hard to kill. And it is insanely rare that anyone questions the dogma, or measures the effects. It is common that I see organisations with effective total management and coordination overhead above 60%. It is not difficult to stay below 10% without drastically increasing risk of errors, planning, etc. Many "superimportant" tasks, features, etc turn out to be not needed in the end. By prioritising well and postponing/killing stuff you will drastically improve efficiency and save lots of work, money, and headache.
- fleddr 5y agoPretty much agree with everything you said. Hire competent people with common sense. Given them a clear goal on the horizon and leave them alone. The end.