Services providers such as Heroku should be easily able to have five-nines uptime. They ONLY offer fully managed services, which can be backed by the multi-clo

Services providers such as Heroku should be easily able to have five-nines uptime. They ONLY offer fully managed services, which can be backed by the multi-cloud, multi-AZ setup I refer to - but instead a single product outage from a single upstream provider in a single datacenter is affecting all their clients. This is a regular occurrence for Heroku - and they charge a substantial premium for their "service".