When I say they tied our hands one example would be that they had system hard caps on how much you could refund a customer for incorrect billings. Specifically

When I say they tied our hands one example would be that they had system hard caps on how much you could refund a customer for incorrect billings. Specifically 75$ per day per account. So if a customer was legitimately owed 300$ then you would need to write it down and each day refund them 75$ until they were refunded their due. I actively kept up with that but if you got someone else who didn't care as much, well good luck ever getting that 300$.